Terms of Service

1. Who operates Helsup Chat

Helsup Chat is operated by Nguyen Vương Thành, based in Hanoi, Vietnam ("Helsup", "we", "us"). Questions about these terms may be sent to zindoc@gmail.com.

These terms apply to our hosted website, workspace and chatbot services. You must have the legal capacity and authority needed to use the service and to act for any organization you represent. A separate written agreement or order may set additional terms for a specific service.

2. Hosted service and the free Lite plugin

Helsup Chat provides tools for configuring chatbot experiences, knowledge and hosted AI conversations. Available capabilities depend on the published assistant, configuration, service availability and any applicable plan.

Helsup Chat Lite is a separate WordPress plugin. Its local FAQ, skins, contact links and email form work without a Helsup subscription. The plugin's code is licensed under GPLv2 or later; these service terms do not replace or limit rights under that license.

Connecting Lite to Cloud is optional. The site administrator must configure a published chatbot, and the visitor must choose the AI option and consent before Lite loads the hosted service. Lite does not automatically upload the site's FAQs, synchronize customer records or include AI credits.

3. Accounts, permissions and access

Keep account information accurate, protect your credentials and only give access to people authorized to use your workspace. You are responsible for the content, website origins and assistants you configure and publish. Contact us if you believe an account or chatbot has been misused.

Do not share provider API keys in visitor messages, public content or client-side code. If you supply a third-party provider account, you remain responsible for its permissions, billing and applicable terms.

4. Your content and AI output

You retain your rights in content you provide. You authorize us to host and process it as needed to deliver the service you request, including sending relevant messages, instructions and knowledge excerpts to the configured AI provider. This permission does not authorize using your chat data to train AI models.

Only provide content you have the right to use. Do not submit passwords, payment-card details, sensitive personal records or other information unnecessary for the conversation. Website operators must provide appropriate notices and obtain any consent or other legal basis needed for visitor data.

AI output can be inaccurate, incomplete or outdated, even when it includes sources. Review important responses before relying on them. AI output is not a substitute for qualified medical, legal, financial or other professional advice, and it must not be the sole basis for consequential decisions about people.

5. Acceptable use

You must not use the service to break the law, infringe rights, impersonate others, distribute malware, send spam, collect data deceptively, expose secrets or attempt to bypass access controls. Do not interfere with other customers, test systems without permission or use the service to facilitate harm.

Respect the configured AI provider's acceptable-use requirements. We may restrict misuse, investigate security issues or suspend access when reasonably necessary to protect people, systems or legal rights.

6. Plans, usage limits and payments

Review the price, included capabilities, usage limits, billing interval, renewal conditions and any cancellation or refund terms presented for an offer before purchasing it. No purchase, subscription or recurring charge is created simply by installing Lite or opening our website.

Provider charges may be separate when you use your own API account. We do not promise unlimited AI usage or a particular response time unless a specific written agreement expressly provides it. Applicable mandatory consumer rights remain unaffected.

7. Privacy and chat data

Our Privacy Policy explains collection, storage, recipients, browser storage and data requests. If you operate a chatbot on another website, that website's own privacy notice also applies to its collection and use of visitor information.

8. Availability, suspension and ending use

The service depends on hosting, network access and external providers. Maintenance, outages, configuration errors and provider limits may interrupt it. Keep appropriate copies of content you need and provide another support channel when continuity matters.

You may stop using the service or remove a widget from your website. Removing Lite or a widget does not itself delete records already held in Cloud or by a mail provider. Contact us to request account or hosted-data deletion, and identify any active paid service you also want to cancel. A data-deletion request is not automatically a billing cancellation.

We may suspend or end access for serious misuse, security risks or legal requirements. Where appropriate, we will explain the issue and allow reasonable steps to resolve it. Suspension does not remove rights or obligations that already arose.

9. Rights, responsibility and applicable law

Helsup's branding and service materials remain the property of their respective owners. Do not imply endorsement or ownership you do not have. Open-source components remain subject to their own licenses.

We do not warrant that AI output is error-free or that the service is uninterrupted or suitable for every purpose. Each party remains responsible for its conduct under applicable law. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, or overrides mandatory consumer or data-protection protections.

The operator is based in Vietnam. Applicable mandatory law governs rights that cannot be changed by agreement. If a dispute arises, contact us first so that we can try to resolve it; nothing here prevents access to a competent court or regulator.

10. Changes and contact

We may update these terms as the service changes. We will publish the updated text and revision date here. Material changes affecting an existing paid agreement will be communicated through an appropriate account or contact channel, with any notice or consent required by applicable law.